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This Travel Service Agreement is made on the date provided at the below portion of this Agreement, (the "Effective Date") between Pure Planning Events, LLC, ( the “Company”) whose principal place of business is, PO Box 24404, Dayton, Ohio, 45424, a Ohio Limited Liability Corporation and “Client” whose legal name is designated on the client order form.
I. DEFINED TERMS
Booking: This term refers to the Client’s act of paying the required deposit for booking a desired travel destination.
Cancel for Any Reason Travel Insurance: Travel insurance is mandatory and must be purchased at the time of booking. Cancel for Any Reason (CFAR) is one of the most flexible travel policies available. Unlike other travel insurance plans that have certain disclaimers for situations that they will and will not protect against, CFAR insurance allows the Client to change plans “for any reason.”
Parties: This term shall reference both Company and Client, collectively.
Travel Credit: Although Company does not provide refunds, under limited circumstances, as defined below, the Company will issue a travel credit which will allow Client to apply any fees Client has paid to Company to another trip if a trip is suspended by Company.
II.TERMS & CONDITIONS
Company’s standard terms and conditions apply except where modified below. Please visit
www.pureplanningevents.com for complete details.
III. RESERVATIONS
All reservations must be accompanied by a non-refundable deposit to the Company. There are no
exceptions to this deposit fee. No travel arrangements will be booked unless the deposit is paid.
IV. Client Acceptance of Agreement
Client acknowledges and agrees that submission of a deposit, completion of registration, acceptance of the terms and conditions on the order form, payment in full, or payment of any invoice issued by Pure Planning Events constitutes Client’s electronic acceptance of this Travel Service Agreement, the Pure Planning Events Terms and Conditions, and all policies incorporated by reference.
Client further acknowledges that payment of the initial deposit confirms Client’s intent to book the selected Pure Planning Events experience and confirms Client’s agreement to be bound by the terms of this Agreement. Any subsequent payment made toward Client’s invoice, including installment payments, partial payments, or remaining balance payments, shall serve as continued acknowledgment and reaffirmation that Client has reviewed, understands, and agrees to all terms outlined in this Agreement and the Pure Planning Events Terms and Conditions.
Client understands that payments are applied toward securing travel arrangements, accommodations, vendors, experiences, administrative services, and other trip-related expenses. Client agrees that once payment is submitted, the payment is subject to Pure Planning Events’ no-refund policy, cancellation policy, payment deadlines, late fee policy, travel protection requirements, and all other obligations described in this Agreement.
By continuing to make payments toward Client’s invoice, Client confirms that Client remains in agreement with this Agreement and accepts responsibility for complying with all payment obligations, travel documentation requirements, conduct expectations, and other client responsibilities stated herein.
V. TRAVEL PROTECTION
The Company requires all Client s to purchase “Cancel for any Reason” travel protection
(“protection”). Cancel for any Reason travel protection must be purchased within 72 hours of booking. Client must provide proof of Cancel for any Reason travel protection via email at
pure_planning@yahoo.com. It is Client ’s responsibility to thoroughly review the terms and conditions of the Cancel for any Reason travel protection Client purchases. Company is not responsible for Client ’s selection of Cancel for any Reason travel protection. In the event that Client seeks to state a claim pursuant to Client ’s Cancel for any Reason travel protection policy, Client will file a claim with the Company that issued the policy. Client must indicate any intent to cancel by contacting the company via email at pure_planning@yahoo.com.
Force Majeure, Unforeseen Circumstances, and Travel Disruptions
Pure Planning Events shall not be held liable or responsible for any delay, interruption, cancellation, modification, additional expense, loss, injury, inconvenience, or inability to perform any portion of the travel experience due to circumstances beyond its reasonable control. Such circumstances may include, but are not limited to, acts of God, natural disasters, severe weather, hurricanes, floods, earthquakes, fires, war, terrorism, civil unrest, government actions or restrictions, border closures, pandemics, epidemics, public health emergencies, airline delays or cancellations, transportation disruptions, labor strikes, vendor closures, hotel or resort interruptions, supplier default, political instability, or any other event that makes the trip unsafe, impractical, illegal, or impossible to operate as originally planned.
In the event that a Pure Planning Events trip, retreat, group experience, private booking, excursion, transportation service, accommodation, or itinerary component is impacted by an unforeseen circumstance, Pure Planning Events will make reasonable efforts to communicate updates to clients and work with applicable vendors, suppliers, hotels, tour operators, transportation providers, and travel partners to identify available options. These options may include, where available and at the discretion of the applicable supplier, rescheduling, itinerary adjustments, travel credits, alternative arrangements, or other remedies offered directly by the supplier.
Client acknowledges and understands that Pure Planning Events acts as a travel planning, coordination, and concierge service and does not control airlines, hotels, resorts, transportation companies, tour operators, government agencies, weather events, global conditions, public health requirements, or third-party supplier decisions. Pure Planning Events cannot guarantee refunds, credits, reimbursement, alternative accommodations, flight changes, supplier concessions, or compensation for any trip component impacted by circumstances outside of its control.
Any refunds, credits, rebooking options, or alternative arrangements are subject to the policies, approval, availability, and discretion of the applicable third-party supplier. Pure Planning Events’ planning fees, administrative fees, service fees, and any non-recoverable trip costs remain non-refundable unless otherwise stated in writing by Pure Planning Events.
Client is strongly encouraged to purchase comprehensive travel insurance, including coverage for trip cancellation, trip interruption, medical emergencies, travel delays, emergency evacuation, weather-related disruptions, and other unforeseen events. Client understands that failure to purchase adequate travel insurance may result in financial loss if the trip is delayed, interrupted, modified, or canceled due to circumstances beyond Pure Planning Events’ control.
By submitting a deposit, completing registration, accepting the terms and conditions on the order form, or making any subsequent payment toward an invoice, Client acknowledges and agrees that Pure Planning Events is not responsible for losses, expenses, delays, cancellations, itinerary changes, or disruptions caused by force majeure events or other unforeseen circumstances beyond Pure Planning Events’ reasonable control.
VI. NO REFUND POLICY
The Company does not issue refunds for any reason. However, Company will only provide a travel credit if the trip is suspended by Company. Any travel credit must be used within 12 months from the date the credit is issued.
VII. NO ROOM TRANSFER BY GUEST
Client agrees that neither Company nor Client shall be permitted to assign any rights or obligations under this travel agreement, or to resell or otherwise transfer to persons not associated with Company reservations for guestrooms, meeting rooms or any other facilities made pursuant to this travel agreement.
VIII. PAYMENT
Client has two payment options. Client may pay in equal installments via the invoice received by the company subsequent to making the initial deposit through the Company website. Client may also pay in full if Client requests to do so via the Company website. Client will have a 5 calendar day grace period from the invoice due date prior to the assessment of a $25 late fee. If Client’s payment is not received within 30 days of the original invoice due date, this agreement shall be deemed breached and Company shall terminate the Agreement and may retain any money that Client has paid.
Client acknowledges and understands that Client ’s intermediate payments are used for the purpose of facilitating the transaction and cannot be refunded because said fees are necessary to pay for travel expenses to various vendors and service provides on a rolling basis.
IX. PASSPORTS & VISAS
Client is required to have a passport valid for at least six (6) months prior to the date of travel and a visa, if required. IMPORTANT: Passengers who are not U.S. Citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Client s requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has unstamped visa pages. Company does not purchase nor apply for your passport or visa.
X. GROUP TOGETHERNESS
To ensure the desired group energy, Company reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to: individuals who are intoxicated and/or under the influence of drugs, individuals involved in physical and verbal altercations, and individuals who do not show decency and respect for others. Any Client released from a trip will incur the cost of any cancellation fees and/or costs for alternate travel plans or to return home. All unused services are non-refundable.
XI. ROOMMATES
Client s agree to share a room accommodation for the entirety of the trip. Client s can indicate their desired roommate upon booking or can opt to have the company select their roommate. Any conflict between Client s and roommates should be resolved appropriately. If Client s who have a conflict that is unable to be resolved and requires new rooming assignments, each Client involved will be personally responsible for finding their own and separate accommodations. Company, under any circumstances, will not be responsible for additional accommodations.
XII. HOURS OF OPERATION
The Company administration team is available to all Client s during the hours of 8am to 8pm EST unless otherwise noted. A member of the administration team will be on-call from 8pm to 8am EST during the duration of your booked experience for emergency purposes only. An on-call schedule will be distributed to Clients prior to departure.
XIII. EARLY ARRIVALS
Any Clients who wish to arrive prior to the scheduled experience dates will be responsible for arranging hotel accommodations, transportation and coordination of events prior to the experience scheduled start date. Any expenses incurred as a result will be the responsibility of the client. Company Administration will not accommodate Clients who choose to arrive prior to the scheduled experience dates.
XIV. CHECK IN
Upon arrival at the experience host property, Client will be responsible for providing a valid credit card to be placed on file for incidentals. The company will not be held liable for any additional room charges or damage fees incurred by the client.
XV. Client Duties and Responsibilities
Client is responsible for reviewing, understanding, and complying with this Agreement, the Pure Planning Events Terms and Conditions, the applicable trip description, invoice, order form, payment schedule, cancellation policy, no-refund policy, travel protection requirements, and any other written instructions provided by Pure Planning Events.
Client acknowledges and agrees that by submitting a client order form, accepting the terms and conditions on the order form, submitting a deposit, paying an invoice, or making any subsequent payment, Client has read, understands, and agrees to be bound by this Agreement and all applicable terms associated with Client’s booking.
Client is responsible for making all payments by the stated payment deadlines. Client understands that deposits, installment payments, and other amounts paid toward Client’s booking are subject to Pure Planning Events’ no-refund policy, cancellation policy, and any supplier-specific terms applicable to the booking. Client further understands that changes to travel arrangements may not be permitted and, when available, may result in additional costs, supplier fees, fare differences, administrative fees, or other charges.
Client agrees not to initiate a chargeback, payment dispute, or fraud claim for payments that Client knowingly authorized, including deposits, installment payments, recurring payments, invoice payments, or payments submitted through the client order form. If Client disputes a valid and authorized payment, Pure Planning Events reserves the right to remove Client from the booking, cancel Client’s reservation, suspend services, assess applicable fees, and pursue any remedies available under this Agreement and applicable law.
Client is responsible for providing complete and accurate personal information needed for the booking, including full legal name, date of birth, contact information, travel preferences, roommate information, and any other information requested by Pure Planning Events or applicable suppliers. Client understands that the name, date of birth, and other identifying information provided for travel bookings must match Client’s government-issued identification and/or passport exactly. Failure to provide accurate information may result in denied boarding, travel delays, reservation issues, cancellation, additional fees, or inability to travel.
Client is solely responsible for obtaining, reviewing, and maintaining all required travel documentation, including passports, visas, government-issued identification, vaccination records, testing documentation, entry forms, customs documentation, and any other documents required by airlines, governments, destinations, suppliers, or travel authorities. For international travel, Client understands that passports are generally required to be valid for at least six months beyond the travel dates, unless a destination requires a different validity period.
Client assumes full and complete responsibility for checking and verifying all passport, visa, identification, vaccination, testing, health, safety, security, customs, airline, and destination entry requirements applicable to Client’s travel. Client is also responsible for reviewing conditions related to health, safety, security, political stability, labor issues, civil unrest, travel advisories, and other destination-specific considerations.
Client understands that the Transportation Security Administration, airlines, customs authorities, immigration authorities, and other travel officials may require valid identification and/or travel documentation in order to board a flight, enter a destination, or participate in travel activities. Client acknowledges that failure to strictly comply with these requirements may result in denied boarding, travel delays, missed flights, refusal of entry, cancellation, additional expenses, or forfeiture of trip payments.
Client is responsible for securing and protecting Client’s passport, luggage, personal belongings, travel documents, identification, money, valuables, and personal items at all times. Pure Planning Events is not responsible for misplaced, lost, stolen, or damaged passports, luggage, travel documents, personal items, or valuables.
Client is responsible for arranging and paying for any travel, accommodations, transportation, meals, activities, or other expenses that occur before or after the official trip dates, unless expressly included in Client’s selected package or confirmed in writing by Pure Planning Events. Pure Planning Events is not responsible for accommodating Clients who arrive before the official experience start date or remain after the official experience end date unless such arrangements have been expressly agreed to in writing.
Client understands that airline tickets, hotel reservations, excursions, transportation, and other travel arrangements may involve restrictions, including but not limited to restrictions related to cancellations, modifications, name changes, schedule changes, availability, and refunds. Client acknowledges that changing any aspect of Client’s travel arrangements may result in additional costs and may be subject to supplier approval, availability, and applicable policies.
Client is responsible for complying with all conduct expectations, property rules, supplier rules, hotel or resort policies, transportation requirements, event guidelines, safety instructions, and destination laws during the travel experience. Client accepts responsibility for any damage, loss, fines, penalties, cleaning fees, replacement costs, or other charges caused by Client or Client’s invited guests. Pure Planning Events shall not be responsible for costs associated with Client-caused damages or violations.
Client understands that certain excursions, activities, transportation, accommodations, and experiences may be provided or operated by third-party suppliers. Client agrees to follow all supplier rules, safety instructions, waiver requirements, and participation guidelines. Client acknowledges that participation in excursions, activities, and travel experiences may involve inherent risks and that Client is responsible for determining whether Client is physically, medically, and personally able to participate.
Client is strongly encouraged to purchase comprehensive travel insurance, including coverage for trip cancellation, trip interruption, medical emergencies, travel delays, emergency evacuation, baggage loss, and other unforeseen events. Pure Planning Events strongly recommends that Client consider “Cancel for Any Reason” coverage where available. Client understands that failure to purchase adequate travel insurance, or choosing to decline coverage, is done at Client’s own risk and may result in financial loss.
Client grants Pure Planning Events permission to use photographs, videos, and other media captured of Client during the travel experience by Pure Planning Events, its team members, contractors, hired photographers, videographers, or content partners for marketing, promotional, social media, website, advertising, and related business purposes, unless Client provides written notice declining media usage prior to the start of the experience.
XVI. Pure Planning Events Duties and Responsibilities
Pure Planning Events is responsible for providing professional travel planning, coordination, concierge, and/or event support services as outlined in the applicable trip description, proposal, invoice, order form, itinerary, or service package selected by the Client.
Depending on the nature of the booking, Pure Planning Events’ duties may include, but are not limited to, coordinating accommodations, excursions, transportation, curated experiences, retreat components, group itinerary planning, vendor communication, client communications, payment tracking, trip updates, destination guidance, and general logistical support related to the Client’s travel experience.
Pure Planning Events will make reasonable efforts to provide accurate information, timely communication, organized planning support, and professional coordination services before and during the travel experience. Pure Planning Events will also make reasonable efforts to communicate material updates, itinerary adjustments, vendor updates, payment reminders, travel requirements, and other relevant trip information to the Client in a timely manner.
Client acknowledges and agrees that Pure Planning Events’ role is limited to travel planning, coordination, concierge support, and facilitation of services provided by third-party suppliers. Pure Planning Events does not own, operate, manage, or control airlines, hotels, resorts, transportation companies, tour operators, excursion providers, restaurants, venues, government agencies, travel insurance providers, or other third-party suppliers.
Pure Planning Events is not responsible for guaranteeing the performance, availability, safety, quality, pricing, policies, refunds, credits, decisions, delays, cancellations, or actions of third-party suppliers. Pure Planning Events will make reasonable efforts to assist with communication and coordination when supplier-related issues arise, but any remedies, refunds, credits, rebooking options, or alternative arrangements remain subject to the policies, approval, availability, and discretion of the applicable supplier.
Pure Planning Events is responsible for providing services consistent with the scope of the Client’s booking. Any services, requests, changes, customizations, upgrades, private arrangements, additional guests, special accommodations, or itinerary modifications not expressly included in the Client’s selected package, invoice, proposal, or written agreement may be subject to additional fees, supplier availability, and approval by Pure Planning Events.
Pure Planning Events may provide guidance regarding travel documentation, destination entry requirements, recommended travel insurance, payment deadlines, packing considerations, itinerary expectations, and other travel-related information. However, Client remains solely responsible for reviewing, confirming, and complying with all passport, visa, identification, vaccination, testing, customs, airline, government, destination entry, and travel insurance requirements applicable to their travel.
Pure Planning Events will make reasonable efforts to support Clients during the planning process and, where applicable, during the travel experience. However, Client understands that Pure Planning Events cannot guarantee outcomes, prevent travel disruptions, control third-party supplier decisions, or assume responsibility for matters outside of Pure Planning Events’ direct control.
XVII. NON-DISPARAGEMENT CLAUSE
Client agrees not to disparage or denigrate the Company orally or in writing, and that neither Client nor anyone acting on your behalf will publish, post, or otherwise release any material in written or electronic format, make speeches, gain interviews, or make public statements that mentioned the Company, its operations, Client s, employees, products, or services without the prior written consent of the Company. If Client breaches this provision, Client shall be liable for direct as well as any incidental or consequential damages including, without limitation, loss of revenue or loss of profits.
XVIII. LIMITATION OF LIABILITY
In no event and under no circumstances shall Pure Planning Events, including its owners, officers, employees, contractors, agents, representatives, affiliates, successors, or assigns, be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including, without limitation, loss of revenue, loss of profits, loss of opportunity, emotional distress, inconvenience, disappointment, loss of enjoyment, additional travel expenses, or other damages, for any reason whatsoever arising under or related to this Agreement, the Client’s booking, travel experience, itinerary, invoice, services, or any third-party travel arrangement, whether arising out of breach of warranty, breach of condition, breach of contract, tort, negligence, civil liability, or otherwise.
Client acknowledges and agrees that Pure Planning Events acts as a travel planning, coordination, and concierge service and may arrange or coordinate services provided by independent third-party suppliers, including but not limited to hotels, resorts, airlines, transportation companies, tour operators, excursion providers, restaurants, venues, travel insurance providers, and other vendors. Pure Planning Events is not responsible or liable for the acts, omissions, delays, cancellations, errors, negligence, policies, service failures, financial default, refund decisions, credits, changes, or performance of any third-party supplier.
In all events, Pure Planning Events’ absolute liability under, arising out of, or in any way related to this Agreement, the Client’s booking, invoice, itinerary, travel experience, or services, whether arising out of breach of warranty, breach of condition, breach of contract, tort, negligence, civil liability, or otherwise, shall be limited to the dollar value of the service fees actually earned and retained by Pure Planning Events for the Client’s booking. This limitation does not include amounts paid or payable to third-party suppliers, including but not limited to hotels, resorts, airlines, transportation providers, tour operators, venues, restaurants, excursions, insurance providers, or other vendors.
Client acknowledges that any refunds, credits, reimbursements, rebooking options, or alternative arrangements related to third-party supplier services are subject to the terms, policies, approval, availability, and discretion of the applicable third-party supplier and are not guaranteed by Pure Planning Events.
XIX. Severability
If any term, condition, provision, or portion of this Agreement is determined to be invalid, illegal, or unenforceable for any reason, such determination shall not affect the validity or enforceability of the remaining terms, conditions, provisions, or portions of this Agreement.
All remaining provisions shall continue in full force and effect and shall be enforced to the fullest extent permitted by law. To the extent possible, any invalid or unenforceable provision shall be modified or interpreted in a manner that most closely reflects the original intent of the parties while remaining valid and enforceable under applicable law.
XX. Entire Agreement and Modifications
This Agreement, together with any applicable addendums, invoices, order forms, trip descriptions, payment schedules, waivers, policies, and the Pure Planning Events Terms and Conditions incorporated by reference, constitutes the entire agreement between Pure Planning Events and Client regarding the subject matter of Client’s booking.
This Agreement supersedes and replaces all prior or contemporaneous discussions, communications, representations, proposals, understandings, or agreements, whether written or oral, relating to the same subject matter.
This Agreement may not be changed, amended, modified, or waived except in writing by Pure Planning Events. Any requested changes to Client’s booking, itinerary, payment schedule, travel arrangements, accommodations, excursions, or services must be submitted to Pure Planning Events in writing and are subject to availability, supplier approval, additional costs, and written confirmation by Pure Planning Events.
Pure Planning Events may proceed with planning, coordination, vendor communication, reservation support, and booking-related services upon receipt of Client’s deposit, order form submission, and/or electronic acceptance of the applicable terms and conditions. Client acknowledges that submission of a deposit or any subsequent payment confirms Client’s acceptance of this Agreement and authorizes Pure Planning Events to begin providing services related to Client’s booking.